The frustration of seeing, Preview Unavailable for this file.


What’s going on when Lightroom’s import preview window says, “Preview Unavailable For This File?” You shoot camera raw and, you probably have a new camera

Preview Unavailable For This File

The Adobe DNG Converter (Mac + PC) may be the solution. But first, let’s look at two reasons this could be happening:

  1. Adobe can’t update a new camera’s updated proprietary raw data the moment it comes out. You usually have to wait for these camera raw updates to be added to the next “dot” version release. This would be for Creative Cloud apps of Lightroom and Photoshop.
  2. The other reason could be that you’re using Lightroom 6, Photoshop CS6 or earlier. Lightroom 6, the last version of Lightroom that was sold as a DVD installation (AKA “perpetual version”). This was last updated on December 17th, 2017 and there will be no more updates, ever. If you’ve not updated your original Lightroom 6 to 6.1.4, there are updates and you can find the Lightroom 6 updates here. The update offers some bug fixes and adds the camera raw updates current at that time.

There’s a pretty good chance that converting the proprietary camera raw files of a camera manufacturer to DNG, will eliminate the “Preview Unavailable For This File” warning. DNG is the universal camera raw format, that both Lightroom and Photoshop can recognize.

In this video, you’ll learn how to download the Adobe DNG Converter, change your proprietary camera raw files to universal DNGs that Lightroom can “see” and import them to Lightroom.

What’s the workaround if the Adobe DNG Converter doesn’t solve the issue of importing your new camera photos into Lightroom? Camera manufacturers usually have their own software, like Nikon’s ViewNX-i. They update the software with each new camera release to include camera raw formula changes and can also convert to DNG. Check your camera manufacturer’s website. Their software should hold you until Adobe does their next dot release update.